Privacy Policy
Privacy Policy – THE SILK STUDIO
Notice: THE SILK STUDIO will never ask you for your OTP, PIN, password, or any confidential banking information. Please do not share such details with anyone claiming to represent us.
Website: https://thesilkstudio.in (Update with your official website URL if different)
Email: care.thesilkstudio@gmail.com
Phone: +91 87583 03088
Office Address: D-301, Apple Heights, Mota Varachha Main Road, Surat, Gujarat – 394101, India
GSTIN: 24DQCPG4431G1ZA
Introduction
GODHANI KOMALBEN MAYURKUMAR ("we," "our," or "us") values your trust and is committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy describes how THE SILK STUDIO collects, uses, stores, and protects your personal data when you access or use our website, services, and products.
We adhere to and comply with all applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and other applicable rules and regulations.
By accessing or using our website and services, you consent to the practices outlined in this Privacy Policy. If you do not agree with any part of this Policy, we advise you to discontinue using our website or services.
Information We Collect
When you interact with THE SILK STUDIO through our website, mobile applications, or services, we may collect and process the following categories of personal information:
Personal Identifiable Details :
Full name, Contact number, Email address, Shipping and billing address
Payment Information :
UPI ID, Credit/debit card details,Other payment-related information
Payment information is collected and processed exclusively through secure, PCI-DSS compliant third-party payment gateways. We do not store sensitive card details on our servers.
Account and Login Credentials
If you create a customer account with us, we may store your username, password, and related authentication information.
Device and Technical Data
IP address, Browser type, Operating system, Device identifiers, Referring or exit pages, Browsing activity across our platform
Order and Transaction History
Products purchased, Order status, Returns or exchanges, Communication with our customer support team
Communication Records
Information voluntarily shared through emails, calls, WhatsApp messages, social media interactions, or customer support inquiries.
Purpose of Data Collection
We collect and use your personal information strictly for legitimate business, contractual, and legal purposes, including:
Order Processing and Fulfilment
To confirm, process, dispatch, and deliver your orders, including order tracking and notifications.
Customer Support Services
To respond to your queries, address complaints, manage returns or exchanges, and provide after-sales support.
Improvement of Services
To analyse website usage, improve functionality, enhance security, and personalise your shopping experience.
Marketing and Promotional Communications
To inform you about new collections, offers, and updates, subject to your consent and communication preferences.
Regulatory and Legal Compliance
To comply with taxation requirements, accounting standards, fraud prevention measures, and consumer protection laws.
Security and Fraud Prevention
To protect against unauthorized transactions and misuse of our platform.
Legal Basis for Processing
THE SILK STUDIO processes personal data under the following lawful bases:
Consent
We obtain explicit and informed consent before collecting or using your personal data for marketing or other non-essential purposes.
Performance of a Contract
Processing necessary for order fulfilment, payments, delivery, and customer support.
Compliance with Legal Obligations
Processing required under applicable Indian laws, including taxation, accounting, fraud prevention, and regulatory requirements.
Legitimate Interests
Processing necessary for business operations, website improvements, fraud detection, and customer communication, provided such interests do not override your privacy rights.
Consent and Withdrawal
By accessing or using THE SILK STUDIO website and services, you consent to the collection, processing, and use of your personal information in accordance with this Privacy Policy.
Voluntary Consent
We seek explicit consent before processing personal data for purposes beyond contractual or legal obligations.
Right to Withdraw
You may withdraw your consent at any time by writing to:
Email: care.thesilkstudio@gmail.com
Post-Withdrawal Data Handling
Upon withdrawal, we will stop processing your personal data for the specified purpose and delete your data unless retention is required under applicable Indian laws.
Data Retention and Storage
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy and to comply with legal obligations.
Operational Retention
Data is stored for the period necessary to process transactions and provide customer services.
Legal Retention
Certain information may be retained for a minimum period of three (3) years to comply with statutory, taxation, and accounting obligations.
Data Storage Practices
Data is stored in secure, encrypted databases.
Access is controlled through role-based authentication.
Retention schedules are reviewed periodically to ensure compliance.
Sharing and Disclosure of Personal Data
THE SILK STUDIO does not sell, rent, or trade your personal information.
However, we may share your personal information with trusted third-party service providers strictly for operational purposes:
Logistics and Delivery Partners
To ensure timely delivery of your orders.
Payment Gateways and Banking Partners
To facilitate secure financial transactions.
Technical and Platform Partners
Such as website hosting providers, analytics providers, and IT service providers for maintaining and improving our services.
Regulatory Authorities
Where disclosure is required by law or pursuant to valid legal processes.
All partners are contractually bound by confidentiality and data security obligations in accordance with applicable Indian laws.
Security Measures
We implement a multi-layered security framework to protect your personal information.
Security Practices
SSL encryption for all website communications
Encrypted data storage
Role-based access controls
Regular security assessments and monitoring
Compliance with applicable Indian data protection laws
Your Rights Under Indian Law
As a data principal under applicable Indian laws, you are entitled to:
Right to Access
Request confirmation of whether we process your personal data and obtain a copy of such information.
Right to Correction
Request correction or updating of inaccurate or incomplete data.
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent.
Right to Deletion
Request deletion of personal data, subject to applicable legal retention requirements.
Right to Grievance Redressal
Approach our Grievance Officer if you are dissatisfied with our response.
To exercise these rights, please contact us at:
Email: care.thesilkstudio@gmail.com
We may verify your identity before processing your request.
Grievance Redressal Mechanism
In compliance with applicable Indian laws, THE SILK STUDIO has established the following grievance redressal mechanism:
Email: care.thesilkstudio@gmail.com
Phone: +91 87583 03088
Office Address: D-301, Apple Heights, Mota Varachha Main Road, Surat, Gujarat – 394101, India
We aim to:
Acknowledge complaints within 24 hours of receipt.
Provide a resolution or substantive update within 15 business days, unless an extension is permitted under applicable law.
Cross-Border Data Transfers
Certain personal data may be processed or stored outside India due to our use of international service providers.
In such cases:
We comply with Section 16 of the Digital Personal Data Protection Act, 2023.
Data is transmitted and stored using secure encrypted channels.
We enter into binding confidentiality and data protection agreements with service providers.
No transfer will be made to any country prohibited by the Government of India.
Use of Cookies
THE SILK STUDIO uses cookies to:
Improve website experience
Enable login and session management
Analyse website traffic and performance
You may manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality.
Children's Privacy
THE SILK STUDIO does not knowingly collect or process personal information from individuals under the age of 18 years. If such information is identified, it will be deleted promptly in accordance with applicable laws.
Policy Updates
This Privacy Policy may be updated periodically to reflect legal, technical, or operational changes.
Any updates will be published on our website, and where material changes occur, appropriate notice will be provided.
Contact Us
For any questions, concerns, or data-related requests, please contact:
THE SILK STUDIO
Email: care.thesilkstudio@gmail.com
Phone: +91 87583 03088
Address: D-301, Apple Heights, Mota Varachha Main Road, Surat, Gujarat – 394101, India
GSTIN: 24DQCPG4431G1ZA
Disclaimer: This Privacy Policy is drafted in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable rules and regulations. THE SILK STUDIO is committed to protecting your privacy and personal information in compliance with Indian law.